Care instructions.

Even though our browbands come with protective strips, we still encourage people to use on a clean horse and always handle with clean hands. Please remember that hoof polish and horse make up is pretty much impossible to remove.
Most other marks can be removed by a slightly damp cloth with a touch of sard wonder soap. Do not use bleach or harsh chemicals! Do not soak in water, the ribbon may bleed and the leather will swell!
When putting your browband on your bridle, be careful. And do not pull it down by the rosette and or flag.
To store correctly, we recommend that the browband is placed in a a browband cover.
Do not leave your horse unattended with a browband that has rosettes. Horses love to rub their heads on things. And no amount of industrial strength glue will hold on a rosette under that pressure.

Refunds:

We do not do refunds on browbands that have been damaged by miss use, everyday wear and tare, your horse,..ect.
We will only do refunds if the product is genially faulty by workmanship. If you believe that this has happened please contact us immediately. Returns must be made with in 5 days and in original condition with packaging. If it is found to be faulty a replacement will be made free of charge.
Please ensure that when you place an order that you give a detailed and correct description of what you want. If an error on our part occurs we will correct the order as long as you contact us about the problem immediately and return it to us with in 5 days in unused condition. Replacement will be made and posted free of charge.
No refunds will be made if the wrong size has been ordered. Please measure your current browband to ensure you get the right size.

-Imperial